bearcosmetics.co.uk is run by Outside the Hive Ltd (Company No. 16105355), trading as Bear Cosmetics Co. ("BEAR", "we", "us"). Our address is 3rd Floor, 45 Albemarle Street, London W1S 4JL. You can reach us at hello@bearcosmetics.co.uk.
These terms apply when you use this website or buy from us here. Please read them along with our Refund Policy, Shipping Policy and Privacy Policy, which form part of them. If you're buying as a consumer, nothing in these terms affects your statutory rights.
You need to be 18 or over to place an order. If you're younger, please ask a parent or guardian to order for you.
When you place an order you'll get an email confirming we've received it. That isn't yet acceptance. Our contract with you starts when we email to say your order has been dispatched. If we can't accept your order (for example, because something has sold out or there's an error in the price), we'll tell you and won't charge you, or we'll refund you in full if you've already paid.
Prices are in pounds sterling (£) and include any VAT that applies. Delivery is charged separately and shown at checkout before you pay. Payment is taken when you place your order.
We try hard to get prices right. If we find an obvious pricing mistake, we'll contact you before dispatching and you can choose to go ahead at the correct price or cancel for a full refund.
Our products are cosmetics for external use. They aren't medicines and aren't intended to diagnose, treat or prevent any condition. Each product's full ingredient list is printed on its label and shown on its product page.
Everyone's skin is different. If you have sensitive skin or known allergies, check the ingredients and try a small amount on the inside of your arm first. If irritation occurs, stop using the product and get in touch with us. Our Refund Policy explains what we'll do.
Product photos and 3D renders are as accurate as we can make them, but screens vary, so colours and packaging may look slightly different in person.
Where we deliver, what it costs and how long it takes are set out in our Shipping Policy. The products are your responsibility once they've been delivered to the address you gave us.
You have the right to cancel within 14 days of receiving your order. Sealed skincare can't be returned once it has been opened, for hygiene reasons. Full details, including what happens if a product arrives faulty or damaged, are in our Refund Policy.
If you leave a review, including a photo, you confirm that it's honest, that it's your own, and that you have the right to share any photo in it. Please don't include anyone else's face without their permission, or any personal details.
You give us permission to show your review, the name you give with it and your photo on our website and in our marketing, without payment. We read every review before it appears. We may decline or remove reviews that are offensive, misleading, off-topic or that break these rules, but we don't remove reviews just because they're negative. You can ask us to take your review down at any time by emailing us.
Discount codes can only be used once per order, can't be exchanged for cash and may have their own conditions and end dates, which we'll tell you about with the offer.
The words, photos, designs, logos and the BEAR name on this website belong to us or the people who license them to us. You're welcome to share links to our pages, but please don't copy our content for commercial use without asking.
We work to keep the site running and accurate, but we can't promise it will always be available or free of errors.
If we break these terms, we're responsible for loss or damage you suffer that is a foreseeable result of that. We aren't responsible for loss that isn't foreseeable, or for business losses: our products are for personal use only.
We don't exclude or limit our liability where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud, and for your rights as a consumer under the Consumer Rights Act 2015.
If something's not right, email hello@bearcosmetics.co.uk with your order number and we'll do our best to put it right quickly.
We may update these terms from time to time. The version on this page when you place your order is the one that applies to that order.
These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts there.
Crafted with care on English soil, BEAR is built on a foundation of natural ingredients and high-performance actives, specifically selected for teenage skin.
Effortless, uncompromising skincare, rooted in timeless English quality.
For all skin types.
